PROPERTYIN charges sellers solely for digital property advertisement publishing and classifieds hosting services. Review our billing rules, refund criteria, and processing timelines.
Payments made to PROPERTYIN are strictly for digital advertising, listing hosting, and marketplace discovery services. PROPERTYIN is not a party to, nor does it collect, escrow, or handle any property sale considerations, token advances, booking payments, or stamp duty.
Amounts deducted for failed or uncaptured transactions are reversed automatically by your issuing bank within 5–7 working days.
If you are charged twice for the same property submission, the duplicate amount is 100% refunded to the original payment method.
If a system defect on PROPERTYIN prevents listing publication, we will either resolve the issue or process a complete refund.
When a payment attempt fails due to network dropouts, OTP timeout, bank server downtime, or insufficient funds, the listing will remain in PAYMENT_PENDING status and will not be published.
If your bank account or card was debited despite the failure, the funds remain in the inter-bank settlement pool and are typically credited back to your source account within 5 to 7 business days as per Reserve Bank of India (RBI) and card network turnaround timelines.
In rare instances where a seller accidentally initiates multiple payment authorizations for the same listing order identifier:
Sellers have full control to edit, pause, or remove their property listing at any time from their Seller Dashboard.
Because the digital publishing fee is immediately applied toward active marketplace hosting, encrypted cloud storage, and automated CDN image processing, voluntary removal or early sale of a property does not create an entitlement to a pro-rated or full refund.
If a seller completes payment but the property cannot be published or indexed on the marketplace due to an internal system defect, database error, or verified PROPERTYIN platform outage:
PROPERTYIN is strictly an advertising platform and does not participate in financial negotiations, token advances, earnest deposits, or final sale considerations between buyers and sellers.
Any financial disagreement, title dispute, cancellation of purchase, or forfeit of token advance between buyers and sellers is governed entirely by the private agreements executed between those parties and remains outside the purview of PROPERTYIN.
| Scenario | Eligibility | Review Time | Payout Method |
|---|---|---|---|
| Duplicate Charge | Eligible (100%) | 24–48 Hours | Original Source Account |
| Platform Outage / Non-Delivery | Eligible (100%) | 24 Hours | Original Source Account |
| Failed / Dropped Transaction | Auto-Reversal (Bank) | 5–7 Working Days | Original Source Account |
| Early Property Sale | Not Eligible | — | N/A |
| Voluntary Deactivation | Not Eligible | — | N/A |
PROPERTYIN facilitates property discovery, listing management, confidential document review and direct communication between sellers and prospective buyers. A PROPERTYIN verification status does not constitute a guarantee of title, ownership, legality, valuation or suitability. Buyers should conduct independent legal, title, registration and physical due diligence before entering into any transaction.
Our support team is available to assist with transaction queries.